Contact us in an emergency

  Remember: In an emergency dial 999 and ask for Fire

Non-emergencies

Northamptonshire Fire and Rescue Service (NFRS) has temporarily suspended some activities in order to support the UK government’s plan to control the spread of coronavirus – COVID-19. Doing this will help to protect the most vulnerable in our community and help us to protect our staff so that we can continue to respond to fire and other emergencies in the county.  If you need help or support during this time, please visit the Northamptonshire County Council website for guidance on how you can access the help they are providing to our communities.

To protect those who are most vulnerable, our staff, and so that we can continue to provide an emergency response, please (where possible for non-emergencies) contact us via email if possible in the first instance.  Your enquiry will be passed to the relevant department for response as soon as possible; however, due to government plans to delay the spread of coronavirus our staff are prioritising work so that we can continue to provide an emergency response.

This may mean that advice may be provided via email or over the telephone, and there may be a delay in the response depending on your enquiry, but please be re-assured that all correspondence will be responded to.

If you do not have access to emails please continue to contact us via the telephone, and always call 999 in an emergency.

For non-emergencies please contact us using one of the following methods:

Use our online forms to request a service or report a data breach; these include safety visits, talks, and advice.

If you have discovered a breach of data protection by NFRS please report this within 4 hours via our online form. This form is for external use only.

You can request a copy of an incident report for us via our online form, please see our incident report page for further information.

NFRS are currently only providing home safety visits to those people who urgently need one. This enables us to support government plans to delay the spread of coronavirus – COVID-19.

This may mean that some members of the public may not receive a visit until a later date or may be offered a fire safety assessment over the telephone as an alternative.

Advice on how to stay safe at home is available on this website but if you have specific concerns or queries you can contact us to request further advice and support.

NFRS are currently risk assessing all referrals for home safety visits to ensure that we support the government plans to delay the spread of coronavirus – COVID-19. This is to protect those who are most vulnerable and to protect our staff so that we can continue to provide an emergency response.

This may mean that visits take longer to be arranged or that occupiers and referrers are offered advice over the telephone as an alternative so that fire safety concerns can be discussed.

NFRS has temporarily suspended the majority of prevention visits across the County in order to follow government plans to delay the spread of coronavirus – COVID-19 and to help to protect those most vulnerable. Whilst this decision has not been taken lightly we also need to protect our staff so that we can continue to deliver an emergency response to communities.

If you have any concerns and would like to discuss them please contact us with your enquiry and we will get back to you as soon as possible.

Please continue to contact us via the telephone if you are not able to email us, and always call 999 in an emergency.

  • Telephone (non-emergency): dial 01604 797000
  • Media enquiries about live or ongoing emergency incidents, stories on our news page and fire prevention or community safety work: dial 101, extension 341063
  • Fax: 01604 797070

Core office hours are Monday to Friday, 8:30am to 4:30pm.

If you have had an incident where the fire service attended, received a Home Safety Visit at a residential property or a fire safety inspection at a commercial property, we would appreciate your feedback. This will help us to continually improve the service we provide to the public. Email us: enquiries@northantsfire.gov.uk

If you are a teacher, student or community event organiser, we would be grateful if you could complete our online evaluation form following our visit to you. Our Community Safety Officers would have spoken to you about this.

Please complete the relevant form:

School evaluation – Teaching Staff

Young person evaluation

Event evaluation – Organiser

Your feedback is important to us and will help inform and improve our service to yourself and others.

Northamptonshire Fire and Rescue Service
Moulton Logistics Centre
Moulton Way
Northampton
NN3 6XJ

Northamptonshire Fire and Rescue Service
Wootton Hall Park
Mereway
Northampton
NN4 8BW

If you have recently been the recipient of one of the services offered by Northamptonshire Fire and Rescue Service we invite you to take part in one of the surveys below.

After loading the survey you will be prompted to enter the password that was provided in the letter sent to you.

Please select from the list below the service that you received from NFRS:

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