Contact us in an emergency

  Remember: In an emergency dial 999 and ask for Fire

Non-emergencies

Northamptonshire Fire and Rescue Service (NFRS) has temporarily suspended some activities as a result of COVID-19. Doing this will help to protect the most vulnerable in our community and help us to protect our staff so that we can continue to respond to fire and other emergencies in the county.  If you need help or support during this time, please visit the local authority’s website for guidance on how you can access help.

Where possible for general enquiries contact us via email in the first instance.  Your enquiry will be passed to the relevant department for a response; however we are prioritising work so that we can continue to provide an emergency response.  There may may be a delay with general enquiries, but please be reassured that all correspondence will be responded to.

If you do not have access to emails please contact us via the telephone, and always call 999 in an emergency.

For non-emergencies please contact us using one of the following methods:

Report a Data Breach

If you have discovered a breach of data protection by NFRS please report this within 4 hours via our online form. This form is for external use only.

Home Fire Safety Visits (HFSVs)

NFRS are currently only providing home safety visits to those people who urgently need one.

This may mean that some members of the public may not receive a visit until a later date or may be offered a fire safety assessment over the telephone as an alternative.

Advice on how to stay safe at home is available on this website but if you have specific concerns or queries you can contact us to request further advice and support:

Referrals

NFRS are currently risk assessing all referrals for HFSVs .

Under the current circumstances, visit requests may take longer to be arranged or occupiers and referrers are offered advice over the telephone as an alternative so that fire safety concerns can be discussed.

Business advice/visit requests

If you own or run a business and need some specific fire safety advice (not already accessible from our website) or would like to request a visit to a commercial premises you can complete our online form

Fire setting concerns

Notify the Arson Task Force of concerns around fire Setting behaviour (professional or parent/carer only)

Request a copy of an incident report

You can request a copy of an incident report for us via our online form, please see our incident report page for further information.

Community safety visits

If you would like to fire service visit/safety talk (these should be for educational purposes) you can complete our online form

Please note that until further notice, visits and talks will be facilitated virtually.

Subject Access Requests

You can make a Subject Access Request by completing our online form.

Please continue to contact us via the telephone if you are not able to email us, and always call 999 in an emergency.

  • Telephone (non-emergency): dial 01604 797000
  • Media enquiries about live or ongoing emergency incidents, stories on our news page and fire prevention or community safety work: dial 101, extension 341063

Core office hours are Monday to Friday, 8:30am to 4:30pm.

If you have had an incident where the fire service attended, received a Home Safety Visit at a residential property or a fire safety inspection at a commercial property, we would appreciate your feedback. This will help us to continually improve the service we provide to the public. Email us: enquiries@northantsfire.gov.uk

If you are a teacher, student or community event organiser, we would be grateful if you could complete our online evaluation form following our visit to you. Our Community Safety Officers would have spoken to you about this.

Please complete the relevant form:

School evaluation – Teaching Staff

Young person evaluation

Event evaluation – Community Group

Your feedback is important to us and will help inform and improve our service to yourself and others.

Northamptonshire Fire and Rescue Service
Service Headquarters
Darby House
Darby Close
Park Farm Industrial Estate
Wellingborough
NN8 6GS

Please ensure all Building Regulation submissions are sent to the above address for the attention of the Fire Protection Department.

If you have recently been the recipient of one of the services offered by Northamptonshire Fire and Rescue Service we invite you to take part in one of the surveys below.

After loading the survey you will be prompted to enter the password that was provided in the letter sent to you.

Please select from the list below the service that you received from NFRS:

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