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Fire and Rescue

Accessibility Feedback


  Remember: In an emergency dial 999 and ask for Fire


For general enquiries, where possible, please contact us via email in the first instance as this is the most efficient way of us responding to your enquiry.

Your enquiry will be passed to the relevant department for a response; however we prioritise work so that we can continue to provide an emergency response.

There may may be a delay with general enquiries, but please be reassured that all correspondence will be responded to.

If you do not have access to emails please contact us via the telephone, and always call 999 in an emergency.

Please review the options below which may assist with your enquiry, prior to contacting us.

General enquiries (non-emergency):

Telephone (non-emergency) call: 01604 797000

Please contact us via the telephone if you are not able to email us, and always call 999 in an emergency.

Core office hours are:

Monday  – Thursday  8:30am to 4:30pm & Friday 8.30am to 4.00pm (This excludes bank holidays)

Media enquiries about live or ongoing emergency incidents, stories on our news page and fire prevention or community safety work, you can either:

Home Fire Safety Visits

NFRS are currently only providing Home Fire Safety Visits to those people who urgently need one. This may mean that some members of the public may not receive a visit until a later date or may be offered a fire safety assessment over the telephone as an alternative.

Advice on how to stay safe at home is available on this website but if you have specific concerns or queries you can contact us to request further advice and support:

Referrals for a Home Fire Safety Visit

NFRS are currently risk assessing all referrals for Home Fire Safety Visits. Under the current circumstances, visit requests may take longer to be arranged or occupiers and referrers are offered advice over the telephone as an alternative so that fire safety concerns can be discussed.

If you wish to notify us of any planned building work, or wish to send any corresponding certificates, please email these directly to

If you are a landlord, run a business, or have any building regulation enquiries and need some specific fire safety advice (not already accessible from our website) or would like a visit please complete and submit our request a visit or obtain advice from Fire Protection form.


We can arrange visits or safety talks (which could be for educational purposes), to request a visit, please complete and submit our request a fire service visit or safety talk form.

The Freedom of Information Act 2000 stipulates that all public authorities must make certain information available to the public. It does this in two ways:

  1. Public authorities must regularly publish certain information, usually relating to performance and spending
  2. Members of the public can request specific information from public authorities that has not been published

The Act covers a variety of information that could be held by a company and is not limited to just official documentation. A member of the public could request access to CCTV recordings, emails or letters received from the public. Submitting a request is not a guarantee that you will receive the information however, as there may be a legitimate reason to continue to withhold the information requested.

Requesting Information

If you would like to make a request under the Freedom of Information Act please view our responses to previous requests first.

After reviewing our previous requests, if you still wish to make a request, please email ensuring the following details are included:

  • Your name
  • A contact address
  • A detailed description of the information you want

You should receive a response within 20 working days and will be kept up to date as your request progresses.

Notify the Arson Task Force of any fire setting concerns by completing our concerns around fire Setting behaviour form (professional or parent/carer only)

Request a copy of an incident report

You can request a copy of an incident report from us by completing and submitting our request an incident report form, please see our incident report page for further information.

If you have had an incident where the fire service attended, received a Home Safety Visit at a residential property or a fire safety inspection at a commercial property, we would appreciate your feedback. This will help us to continually improve the service we provide to the public. Email us:

If you are a teacher, student or community event organiser, we would be grateful if you could complete our online evaluation form following our visit to you. Our Community Safety Officers would have spoken to you about this.

Please complete the relevant form:

Your feedback is important to us and will help inform and improve our service to yourself and others.


Reporting and Support available for Behaviour that falls below the Standards of the Fire Code of Ethics

Northamptonshire Fire & Rescue Services have approved and are embedding the National Fire Code of Ethics into the Service:


Image shows a breakdown of the Core Code of Ethics. icons representing the 5 principles; Putting customers first, integrity, dignity and respect, leadership, equality, diversity and inclusion.


If you have seen or experienced behaviour that falls below the standards of the fire code of ethics, you can raise a complaint by contacting the Office of the Police Fire and Crime Commission (OPFCC).

The OPFCC is responsible for the receipt and recording of complaints against Northamptonshire Fire and Rescue Service.

You can contact the Customer Service Team at the OPFCC by:

01604 888881


The Office of the Police, Fire and Crime Commissioner, Darby House, Darby Close
Wellingborough, Northamptonshire, NN8 6GS

Once you have raised a complaint you will be contacted about your case, and you will be assigned a point of contact to ensure you are supported and communicated with through the process.

Our privacy policy detailing how we handle your data, can be found here.

Alternative, contacts for local and national support services

NHFT & Mind 24/7 mental health support number:
For the people of Northamptonshire- 0800 448 0828 – Lines available 24 hours a day, seven days a week

VOICE for Victims & Witnesses: or contacted on 0300 303 1965

They are available 24/7, 365 days of the year. Telephone number: 116 123 or:

Sapper Support:
Provide mental health support for former employees of emergency services or Forces, They are staffed by veterans and 999 personnel. They can be contacted on free phone number: 0800 0404 7873 or via text on 07860 018733.

The Fire Fighters Charity:
For current and former fire employees, the charity provides rehabilitation and respite but also mental health support. They can be contacted through their support line: 0800 389 8820 or more information can be found via their website:

You can make a Subject Access Request by emailing our Data Protection Officer.

Northamptonshire Fire and Rescue Service
Service Headquarters
Darby House
Darby Close
Park Farm Industrial Estate

Please ensure all Building Regulation submissions are sent to the above address for the attention of the Fire Protection Department.

If you have recently been the recipient of one of the services offered by Northamptonshire Fire and Rescue Service we invite you to take part in one of the surveys below.

After loading the survey you will be prompted to enter the password that was provided in the letter sent to you.

Please select from the list below the service that you received from NFRS:

If you have discovered a breach of data protection by NFRS please report this within 4 hours via our data breach notification form. This form is for external use only.

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