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Our Key Performance Indicators

Our Key Performance Indicators

We manage our performance by monitoring a range of
Key Performance Indicators (KPIs) and regularly publish
performance information on our website. Our long
term overall demand is stable but with clear fluctuations
throughout the year and changes evident in the demand
profile and types of incidents we now attend.

We have maintained good levels of availability and are
well above the minimum level we have set. Our response
to incidents is also performing well and slightly faster over
time, but there is more we can do and are doing to make
sure we provide the most appropriate response
to incidents.

In monitoring our performance, we consider our progress
against the outcomes we are seeking to achieve, including
reducing demand in high-risk areas and our internal
activity which we know reduces risk in local communities.

To view our Annual plans click here

Click here to view our KPI’s for Year 1 2025-2030

Click here to view our KPI’s for Year 2 2025-2030

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Welcome to Northamptonshire Fire and Rescue Service

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