Northamptonshire Fire and Rescue Service has updated the process in which members of the public can make complaints about the Service – and making it clearer in how they can do so.
The process is now being overseen by the Customer Services team for the Office of the Police, Fire and Crime Commissioner (OPFCC).
A list of support pathways and services for residents has also been made publicly available on our website. This list can be found on the Contact Us section of this website, under the ‘Making a complaint’ tab.
Anyone wishing to make a complaint about behaviour that falls below our Core Code of Ethics can contact the Customer Services team as follows:
The Office of the Police, Fire and Crime Commissioner, Darby House, Darby Close
Wellingborough, Northamptonshire, NN8 6GS